EgeMoney support channels focus on solving your problems fastly. For any problem you may have on the website, you can get help from support channels. In this article, we’ll explain the support channels and how to use them.
What support channels can I use?
There are basically 3 different support channels that you can use on the platform:
- Live support (live chat)
- Call center
You can use these 3 options to solve any problem you want. In addition to these, you can follow the social media accounts of EgeMoney and learn about the current announcements. Also, current competitions and campaigns are shared on social media. Furthermore, you can learn about announcements from our social media channels.
Live support and call center services are provided during working hours. However, e-mail support service will be returned within the 1 working day maximum. Shortly, when you have an urgent problem, if you are not in working hours, the most appropriate option is to contact via e-mail.
Additionally, if you think you are experiencing a general problem, you can also check the frequently asked questions page.
How can I reach live support?
- Firstly, you must log in to the website.
- Secondly, click on the “Contact us” heading at the bottom of the site.
- Here comes how you can reach out. Click on the “Live Chat” heading at the bottom.
- Enter your required information in the form you are directed to.
- Click on the “Şimdi konuşmaya başlayın” heading.
- Write clearly the problem you have on the chat screen.
- Finally, our support team works to quickly resolve this issue.
Live chat support works between 09.00-18.00 on Monday-Friday. In addition, support services are carried out by the team one-on-one.
How can I reach the call center?
To reach the call center, call (+90) 850 241 67 77. Since office working hours are between 09:00 and 18:00 on Monday-Friday. In this situation, if you want to receive urgent support, make sure it is within this range. If you have an urgent problem outside of these hours, you can get support via e-mail.
Support by e-mail
Additionally, you can solve any problem you want via e-mail. So regardless of the day and time, you can send an e-mail to [email protected] stating your problem clearly.
Your e-mails will be returned within 24 hours at the latest.
EgeMoney social media channels
You can follow us on social media to be informed about promotions, competitions, announcements and campaigns. Presently, our current social media accounts:
Frequently asked questions
Above all, you can go to an easier solution by researching the problem you are experiencing from the FAQ page first. Each question is under the relevant topic. Accordingly, EgeMoney frequently asked questions topics are categorized as follows:
- Spot Market
- Commissions & Fees
- Deposit & Withdraw
- Predict and Win
- Account Issues
- Getting Started
In summary, you can click on the relevant title to whichever category the problem belongs to.